I felt this with worth sharing with everyone; get some joy out of my anguish.
Every since we moved into our house in June 2009 we have had problems with the cream carpet, of course being cream everything shows on it, the slightest dirty mark to the tiniest crumb, the hoover we had was great at our old house but it just didn’t do the job on the beige beast, eventually it packed in, so we had to borrow the neighbours hoover, What a difference it made, it got right into the carpet getting all Frankie’s cat hairs up and it looked like a new carpet.
With vouchers that Laura got from her work we went out to buy a new hoover, next door had a Vax Cadence, ours before had been a Argos brand one, so we assumed the VAX make would all be similar, so we used £75 in vouchers and got ourselves a VAX, went home, unpacked it put it together, and give it a spin run, looked pretty good, showed up those hoover lines you get when it’s cleaning it, so it seemed to do the job pretty well, until that was we got another cat, Poppy joined the family so now you had 2 sets of cats shedding hair into your carpet, after a few weeks it turned out the new hoover wasn’t actually that good, before Christmas I had resorted to getting on my hands and knees and scrubbing with the brush tool so to dislodge and suck up the hair, not the easiest thing to do with a warm hoover by your face.
3 weeks ago we began a massive tidy of the house, and while I was scrubbing the stairs with my bare hands, Laura nipped next door, borrowed their hoover and looked in shock at the difference it made to our carpet, it looked brand new, I immediately rushed upstairs looking for the same hoover on the internet, found it on eBay £35….Bargain!!! looked at the eBay details, sold over 100, 000 items 99.7% feedback looks good, without hesitation we bought it, thinking job done, little did I know this was about to be dragged out for over a week leaving me with 3…yes 3 hoovers.
We bought it on the Sunday, Hoover arrived on the Tuesday, I got home from work for Laura to tell me it was the wrong Hoover, not believing her I checked myself and indeed they had sent the wrong hoover, similar product code but not the hoover we ordered, I was straight on eBay, and over a few hours, a conversation took place between myself and the seller.
Hi There
The Hoover arrived this morning, however it is not the hoover we bought, the invoice you have attached says it’s the Cadence 1500w, but you have sent a Hoover marked Lightweight 1600w.
Can we please sort out the delivery of the correct Hoover please?
Thanks.
I have spoken to our sales director who asks me to ask you what cleaner is actually is as he states that Vax do a range in the Cadence cleaners (same design etc … just a different name)
Thank you
Right I have inspected the hoover and I am very confused, the hoover you have sent looks nothing like the one in the picture that was put on eBay, which was the exact hoover we wanted (which is why we bought it).
The picture of the hoover on the box matches the hoover that is in the box, and the box states
1600W
Bag less
Super Lightweight etc etc.
We purchases the Cadence 1500w Hoover, now what is interesting is on the actual hoover itself there is a sticker that says
serial no. GMV6015423
Model V-044/AA
230-240~50Hz
1500W
I already have a VAX hoover from Argos which is rubbish, and wanted to one described on eBay as we have borrowed our neighbours and it is great.
I am now confused as to what hoover it is meant to be you have sent us, is there no way we can have the one from the picture.
Thanks
He then arranged to have another hoover sent out on Friday, so I was not too unhappy, Hoover would be coming on Friday, surely should be the correct one after getting the order wrong, Friday came, the Hoover was delivered, but to my amazement not only had they sent the wrong Hoover, they had sent the exact same wrong hoover that they had just picked up, How hard can it be to look at the order, maybe even check what product they have sold and make sure it’s the same item they are putting in the van, I was straight on eBay again, but less understanding this time.

Left - Hoover we got, Right - Hoover we bought!
No offence but I am starting to get very annoyed now, the delivery man has just been and you have sent the exact same hoover again, this is just not good enough.
Why is this causing such an issue?
Please can I have your name as my girlfriend is going to phone your company?
Thanks
According to our sales director this is all we have, there are no red ones, these are exactly the same model, same features, and the only difference is the wattage. I am very sorry I was unaware of this when the replacement was agreed; if you are not happy we can collect the other machine from you on Monday and provide a refund for you.
Very sorry about the continued problems
Thank you
I replied saying I didn’t care about the colour it was the make and model we wanted, as we have a Vax hoover that doesn’t do the job right now, we don’t need 2, to which he replied.
We are currently looking into this and can assure you that the item will work in the same way, if however you choose not to accept the cleaner once you have tried it then by all means get back in touch with me and I will sort the return out. I do hope this is ok for you
Thank you for your understanding and patience with us.
At this point I sent another message saying we would also except a different Hoover I sent them the link to it, basically another Pet specialist hoover at the same price, hoping to just maybe get anything now that would do the job, he replied saying yeah that’s fine he’d send that instead, due to the weekend the delivery would be done till Tuesday, which brought up another problem, Laura and I both work on the Tuesday so it looked like I would have to sort that with work (which is another story all together).
Tuesday came and I sat in my house waiting for the 3rd hoover to arrive, had agreed with work that I could be off until 5pm surely enough time for it to all happen, the last two hoovers had been delivered by half 12 so shouldn’t be a problem.
Half 4 came and it was time for me to leave for work, still no hoover, getting more and more pissed off, wasted a day in lieu waiting for a bloody hoover, Laura would be home no long after me, so we should be ok, She got home and there was a note saying it had been delivered next door, the neighbours were out so we’d have to wait till later to find out what we had been given, which also meant they hadn’t picked up the other wrong hoover since we weren’t in.
I got home, went next door, picked up the hoover, got it in the house, and opened the box, what did I find.
THE SAME FUCKING WRONG HOOVER!!!!!!!
I would say words escaped me, but they certainly didn’t on eBay.
Dear gradedelectricalsdirect,
Well I am lost for words, sending the wrong hoover once is acceptable, twice was pretty bad considering you sent the same wrong hoover, but to today AGAIN!!! receive the same WRONG F**KING HOOVER I just can’t believe it, I waited in using 5 hours holiday leave waiting for the hoover, left the house at 16:30 still no hoover get home to find it delivered to my neighbour so we now have in our possession 2..YES 2 Vax Cadence V044/AA that at no times have we ever asked for, you said in your last message you would send the V044/T, I really don’t get how you survive as a company, is it impossible to get the hoover we want.
Or do you only have that 1 hoover in your warehouse and no matter what you buy; you get a Vax 044/AA.
I don’t know what else to say, a reputable company would make sure we got the right hoover and refund our money also.
I will need to change the delivery address; I am not able to sit in all day waiting for the wrong hoover AGAIN!!!
I await your response
Thanks
Followed by his response:
Dear gib2504, I am very sorry I can only apologise for the mistakes that have happened I cannot explain them I am too lost for words, I really don’t know what is going on.
I cannot despatch another cleaner for as there would be no point as it seems no matter what I request you will get the same cleaner, however I can refund the payment in full, which I will do for you now and you may keep the cleaner delivered and do with it what you wish.
I am very sorry for all the mistakes we have made and hope that the refund helps as a way of an apology towards yourself.
Thank you
The refund was paid into my paypal account last night, right now in my house I have 3 hoovers, one bought from Argos that doesn’t lift the cat hair, and 2 from Grade Electrical Direct that we never asked for and nearly 10 days later I am still no closer to getting the hoover I want, hopefully selling one of the hoovers to a friend in work, which will go towards us buying an actual decent hoover, from a company that is able to put the correct hoovers in a van, so if you’re on eBay and buying electrical goods and you see the name Grade Electrical Direct, avoid them like the fucking plague.